Privacy Policy

Effective Date: 17 October 2026

Welcome to Birthday House, a division of IceBreaker Ocean Vision Pvt. Ltd. (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, book a service, or interact with us.

By using our website and services, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use our website or services:

Personal Information: Your name, phone number, email address, billing address, service location, and other details you provide when making an enquiry or booking a service.

Booking and Event Information: Details such as event date, occasion, decoration preferences, selected products or services, venue details, and special requests needed to fulfill your order.

Payment Information: Payment status, transaction references, and other necessary payment-related details. Online payments may be processed through third-party payment providers. We do not intend to store your full payment card details on our servers.

Technical and Usage Information: Information such as your IP address, browser type, device information, pages visited, time spent on our website, and website interaction data, where collected through server logs, analytics tools, or similar technologies.

Communication Information: Messages, feedback, reviews, and other information you share with us through phone calls, email, messaging platforms, or website forms.

2. How We Use Your Information

We may use your information to:

Process enquiries, orders, bookings, and payments.
Coordinate birthday decorations, party services, deliveries, and event setups.
Contact you regarding booking confirmations, service updates, changes, and customer support.
Personalize your experience and recommend relevant products or services.
Improve our website, products, services, and customer experience.
Prevent fraud, unauthorized transactions, misuse, and security incidents.
Send promotional messages, offers, and updates where permitted by applicable law and, where required, with your consent.
Comply with applicable legal, tax, accounting, and regulatory requirements.

3. Sharing of Your Information

We do not sell your personal information to third parties. We may share relevant information in the following circumstances:

Service Providers and Vendors: With decorators, event professionals, delivery partners, suppliers, and other service providers who need relevant details to fulfill your booking.

Payment Providers: With payment gateways, banks, or financial service providers to process transactions securely.

Technology and Website Providers: With hosting providers, analytics services, communication platforms, and other technical partners who help us operate our website and services.

Legal and Regulatory Authorities: When required by applicable law, court orders, legal processes, or legitimate requests from authorized authorities.

Business Protection: Where reasonably necessary to protect our rights, customers, website, property, or prevent fraud and unlawful activity.

We aim to share only the information reasonably necessary for the relevant purpose.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and analyze user interactions.

You may manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where required, we will seek consent before using non-essential cookies or similar tracking technologies.

5. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage method can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, and meeting applicable legal obligations.

When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable legal requirements.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you.
Request correction or updating of inaccurate information.
Request deletion of your personal information where legally permissible.
Withdraw consent where processing is based on consent.
Opt out of promotional emails or marketing communications.
Raise a concern or complaint about how your information is handled.

To exercise these rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests.

You can also unsubscribe from promotional emails using the unsubscribe option, where available. Service-related communications necessary to manage an existing booking may still be sent.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment gateways, or external platforms. These services may have their own privacy policies and practices. Birthday House is not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review their policies before sharing your information.

9. Children's Privacy

Our website and booking services are intended to be used by adults making enquiries or arrangements for celebrations. We do not knowingly collect personal information directly from children except where permitted by applicable law and with appropriate consent or authorization. Parents or guardians who believe that a child has provided personal information to us may contact us to request appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable laws. Any revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or the handling of your personal information, please contact us:

Business Name: Birthday House

Parent Company: IceBreaker Ocean Vision Pvt. Ltd.

Website: https://birthdayhouse.in/

Email: support@birthdayhouse.in

Phone: 9334413089

Business Address: Barnwal Complex, Kulharia Colony, Ashok Raj Path, Patna - 800004

We will review and respond to privacy-related requests in accordance with applicable laws.